The Runbook Nobody Reads We had runbooks. Beautiful, detailed, Google-Docs runbooks. 47 pages long. Nobody read them at 3am. The problem isn't the documentation. The problem is expecting a sleep-deprived human to follow a 47-step procedure correctly. The Automation Ladder I think about runbook automation as a ladder: Level 0: No runbook (tribal knowledge) Level 1: Written runbook (Google Doc